What is CATI Survey its Advantages and How CATI works

CATI, or computer-assisted telephonic interviewing, is a well-established research technique in which interviewers speak with respondents over the phone and ask them a few questions.

In essence, the interviewer reads a predetermined questionnaire from the computer, collects respondents’ responses, and inputs them into the system (or occasionally, the software automatically records them). In contrast to paper surveys, CATI is conducted entirely online.

You can conduct surveys using a computer by using computer-assisted telephone interviewing (CATI) software, which is one method that can be used for automated polling. Everything you need to know about the computer-assisted telephone interviewing (CATI) survey method will be covered in this article so you can decide if it’s the best option for you.

What is CATI SURVEY?

CATI stands for Computer Assisted Telephone Interviewing. Similarly computers have replaced the questionnaire and clipboard in face-to-face research and CATI has replaced traditional methods of telephone interviews.

CATI survey allows you to rapidly access your customers. The Computer-Assisted Telephone Interviewing (CATI) software used by us is combined with a fully automated system. The rapid-dial feature gives four times ,as much productivity as manual dialing.

CATI survey will allow you to save valuable time and hence people can do their other work. The CATI software keeps tracking accurate and trustworthy data gathering for the marketing research surveys.

You can use the collected data later whenever you need. All these services come to you at a modest price.

You can get the most for the least with the CATI survey. Spade Survey provides prompt CATI market research services and also holds a reputed name among CATI market research companies.

Advantages of CATI Survey

Profitable: In comparison to face-to-face surveys, CATI surveys are more profitable due to the reason of everything can be done remotely.

Quick Research: CATI survey Research can be collected quickly as the phone interviews are live and experienced interviewers can complete a lot of surveys within a single day.

Higher Response Rates: From a long distance, not everyone can be available physically. Hence, as compared to face-to-face surveys, CATI surveys provide a much greater response rate.

Demographics: During difficulties or conflict areas, nothing is a better option than a CATI survey in the digital world everything is now online, no need of being physically present with the survey respondents.

Instant response: You can gather speedy responses from the survey respondents.

Personalization: Due to the direct conversation with respondents, you can easily create a relationship with them. Though, this is not valid if a third party is taking your CATI surveys.

Remove manual errors: Good CATI software allows you to automatically capture the feedback of all the respondents removing all the processing errors, terminations, and manual mistakes and improving uploading time.

Qualitative response: CATI surveys are used to take qualitative interviews in which you need to have a discussion with the respondent to know their feedback and proper question explanation.

Read the Benefits and Challenges of CATI Survey Research

How Does CATI WORK?

Many well-known companies rely on computer-supported telephone interviewing or the CATI survey method to gather important information that aids in brand development. Universities and researchers can now also use CATI while working to collect data for educational studies.

The best CATI software aids in appointment scheduling, manages the database in accordance with the administrator’s settings, and aids in setting and managing respondents’ call records without data loss, quota, or delays. Additionally, it enables you to set control questions, improves the logic of the questionnaire, aids in the coherence check of the responses, and pauses the interview if the responses are not being accurately recorded.

How Spade Survey Help

Spade Survey has the most experienced professional Computer-Assisted Telephone Interviewing (CATI) team. We can offer our clients a scalable solution for collecting data from leading B2C and B2B telephone audiences across all project types while striking the right balance of statistical significance and cost.

When conducting global research, CATI research is especially effective because respondents who do not have access to a computer for the survey but do have a phone can be reached anywhere in the world.

Despite this, CATI can sometimes be harmful to a campaign because it can be challenging to segment your audience over the phone because you frequently have to avoid talking about certain sensitive topics.

We have many years of experience conducting online (CAWI) and telephone (CATI) global quantitative research. We can also conduct quantitative research in-person (learn more about the methodologies we use.

Conclusion

There is an urgent need for information, and CATI has become crucial in social sector research. Now is the time to consider various data collection methods, and CATI stands a good chance of being a game-changer in this situation.

We conduct CATI studies that enable you to quickly gather insightful data. CATI studies offer an efficient way to understand consumers’ opinions on every aspect of your strategy, from the customer experience all the way through to your communications strategy, as they are brief, focused surveys that can be conducted at scale.

We at Spade Survey are here to assist you as you transition into the world of digital surveys because we recognise the value of accurate and representative data.

Please do not hesitate to contact us if you would like to speak with one of our experts or to discuss a future CATI Survey project.